Cookie Policy
Last updated: 2024-01-08
We are Canva Austria GmbH (“Operator”). This Cookie Policy applies to Operator's website (www.kaleido.ai), product websites and apps (www.remove.bg, www.unscreen.com, www.designify.com), and connected websites operated by Operator (such as accounts.kaleido.ai) (each, a “Service”, and together, the “Services”).
To provide a great product experience and for certain functions, we use so-called cookies. Cookies are small text files that are stored on your device. You can find an overview of all cookies we use, their purpose, retention period and usage class below.
Any information that we collect through cookies will be used in accordance with our Privacy Policy. If you do not accept the use of these cookies, you can disable them by following the instructions under the heading "Cookie Settings" below.
1. What are cookies?
Cookies are small text files that uniquely identify your browser or device. The cookie file is stored on your browser. When you return to that website (or visit websites that use the same cookies) these websites recognize the cookies and your browsing device.
Cookies do many different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. Cookies can tell us, for example, whether you have visited our Services before.
2. Are there different types of cookies?
There are different types of cookies, including first party cookies (which are served directly by us to your computer or device) and third party cookies (which are served by a third party on our behalf). Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Cookies can remain on your device for different periods of time. Some cookies are session cookies, meaning that they exist only while your browser is open and are deleted automatically once you close your browser. Other cookies are permanent cookies, meaning that they survive after your browser is closed. They can be used to recognise your computer when you open your browser and browse the Internet again.
3. What are cookies used for?
Cookies are used for different purposes.
- Essential cookies are needed to provide you with the Services and to use some of its features, such as access to secure areas. Without these cookies, we would not be able to provide you with the websites and services that you have asked for.
- Functionality cookies record information about choices you have made and allow us to provide relevant content and tailor our Services for you. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Services and to otherwise improve the functionality of the Services.
- Performance cookies help us to measure traffic and usage data and to analyze how our Services are used in order to provide you with a better user experience and maintain, operate and improve our Services. These cookies may be set by us or third-party providers whose services we have added to our websites and apps-
- Targeting cookies help us show you ads that are useful to you on our websites or on third-party websites, and measure the effectiveness of the relevant ad campaigns.
4. What cookies do we use?
4.1 First-party cookies (set by Operator)
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| _remove_bg_session | Encrypted cookie used to store the user's current session information. | Session | Essential |
| _unscreen_web_session | Encrypted cookie used to store the user's current session information. | Session | Essential |
| __Secure-next-auth.session-token | Encrypted cookie used to store the user's current session information. | Session | Essential |
| __Secure-next-auth.callback-url | Encrypted cookie used to store the the OAUTH callback URL. | Session | Essential |
| __Host-next-auth.csrf-token | Encrypted cookie used to store the CSRF token. | Session | Essential |
| _kaleido_accounts_session | Encrypted cookie used to store the user's current session information. | Session | Essential |
| _kaleido_ai_session | Encrypted cookie used to store the user's current session information. | Session | Essential |
| consent | Encrypted cookie used to store the user's current session information. | 1 year | Functionality |
| contribute | Used to store the user's decision on whether they want to contribute content to the improvement program. | 6 months | Functionality |
| improved_flow_demo | Used to store the user's decision to hide the hiring banner popup. | 1 year | Functionality |
| hiringbanner | Used to store the user's decision to hide the hiring banner popup. | 1 year | Functionality |
| _sp_id_xxxx | Stores user information that is created when a user first visits a site and updated on subsequent visits. | 2 years | Performance |
| _sp_ses_xxxx | Used to identify if the user is in an active session on a site or if this is a new session for a user. | Session | Performance |
4.2 Cookies set by Cloudflare
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| __cfdui | Helps us detect malicious visitors to our websites and minimizes blocking legitimate users. | 1 month | Essential |
4.3 Cookies set by Paddle
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| paddlejs_campaign_referrer | Used to determine which domain the user is coming from when the user completes a purchase. | 1 week | Essential |
| paddlejs_checkout_variant | Used to select the payment variant to be used. | 1 week | Essential |
| paddle_session | Used to give users the opportunity to continue an interrupted purchase process. | Session | Essential |
| ljs-lang | Used to store the user's selected language. | Session | Essential |
4.4 Cookies set by Google Analytics
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| _ga | This cookie is set by Google Analytics and distinguishes between different users. | 2 years | Performance |
| _gid | This cookie is set by Google Analytics to distinguish between different users. | 1 day | Performance |
| _gat | This cookie is set by Google analytics to limit the number of requests. | 1 minute | Performance |
| _gclxxxx | Used as a Google conversion tracking cookie. | 1 minute | Performance |
| _ga_<container-id> | This cookie is set by Google Analytics and is used to persist session state. | 2 years | Performance |
4.5 Cookies set by Google Ads
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| NID | Used to serve and personalize ads, limit the number of times an ad is shown, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. | 6 months | Targeting |
| ANID | Used to serve and personalize ads, limit the number of times an ad is shown, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads. | 13 months (Europe), 2 years (elsewhere) | Targeting |
| SID, HSID | Used to record a user's Google account ID and most recent sign-in time. Used for authentication and security purposes. | 2 years | Targeting |
| DSID | Used to identify and remember a user's preferences on non-Google sites. | 2 weeks | Targeting |
| _gads | Used to show Google ads on the Website and measure the performance of ads. | 13 months | Targeting |
| _gac_, _gcl_, FPGCLAW | Used to show Google ads on the Website and measure the performance of ads. | 90 days | Targeting |
| __Secure-3PSIDCC, __Secure-3PSID, __Secure-3PAPISID | Used to build a profile of users' interests to show relevant and personalized ads through retargeting. | 2 years | Targeting |
| SIDCC | Used as security measure to protect users data from unauthorised access. | 6 months | Targeting |
| SEARCH_SAMESITE | Used to prevent the browser from sending this cookie along with cross-site requests. | Persistent | Targeting |
| SAPISID, SSID | Used to collect user information for videos hosted by YouTube. | Persistent | Targeting |
| APISID | Used to personalize ads based on recent searches and interactions. | 2 years | Targeting |
| 1P_JAR | Used on embedded YouTube videos to record statistical data about viewing figures. | 1 months | Targeting |
| conversion | Used to measure the conversion from a user seeing a Google ad to becoming a Canva customer. | 30 days | Targeting |
4.6 Cookies set by Hotjar
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| _hjid | This cookie is set when the user first lands on the website. It is used to identify the user and ensure that behavior in subsequent visits to the same site will be attributed to the same user. | 1 year | Performance |
| _hjClosedSurveyInvites | This cookie is setwhen a user interacts with an External Link Survey. It is used to ensure that the same invite does not reappear if it has already been shown. | 1 year | Performance |
| _hjDonePolls | This cookie is set when a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. | 1 year | Performance |
| _hjMinimizedPolls | This cookie is set when a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when you navigate through our website. | 1 year | Performance |
| _hjShownFeedbackMessage | This is a cookie set when the user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if you navigate to another page where it is set to show. | 1 year | Performance |
| _hjRecordingLastActivity | This cookie gets updated when a recording starts and when data is sent. | Session | Performance |
| _hjUserAttributesHash | This cookie stores user attributes for the duration of the session in order to know when an attribute has changed and needs to be updated. | Session | Performance |
| _hjCachedUserAttributes | This cookie stores user attributes whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | Session | Performance |
| _hjLocalStorageTest | This cookie is used to check if the Hotjar Tracking Script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. | Under 100ms | Performance |
| hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether the user is included in the data sampling defined by the website's pageview limit. | 30 minutes | Performance |
| _hjIncludedInSessionSample | This cookie is set to let Hotjar know whether the user is included in the data sampling defined by the website's daily session limit. | 30 minutes | Performance |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 Minutes | Performance |
| _hjFirstSeen | This cookie is set to identify a new user's first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | Session | Performance |
| hjViewportId | This cookie stores information about the user viewport such as size and dimensions. | Session | Performance |
| _hjRecordingEnabled | This cookie is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. | Session | Performance |
| _hjSessionUser_xxxx | This cookie is added when a user first lands on a page and ensures data from subsequent visits to the same site are attributed to the same user ID. | 1 year | Performance |
| _hjSession_xxxx | This cookie stores the current session data and ensures subsequent requests in the session window are attributed to the same session. | 30 Minutes | Performance |
| ajs_anonymous_id | Set by Segment as a randomly generated ID for anonymous users. | 1 year | Performance |
4.7 Cookies set by Facebook
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| fr, _fbp | Used by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin. | 90 days | Targeting |
| locale | Used by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin. | 7 days | Targeting |
| oo | Used by Facebook to manage opt-out preferences. | 5 years | Targeting |
| sb, datr | Used by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin. | 90 days | Targeting |
4.8 Cookies set by Linkedin
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| lidc | Used to optimize data center selection. | 24 hours | Targeting |
| bscookie | Used to save the state of 2FA of a logged-in user. | 2 Years | Targeting |
| bcookie | Used to uniquely identify devices to detect abuse. | 2 years | Targeting |
| UserMatchHistory | Used for LinkedIn Ads ID syncing. | 30 days | Targeting |
| lang | Used to remember a user's language settings. | Session | Targeting |
| lissc | Used to ensure there is correct SameSite attribute for all cookies in that browser. | 1 year | Targeting |
4.9 Cookies set by Twitter
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| guest_id | Used for Twitter integration and sharing capabilities on social media. | 2 years | Targeting |
| personalization_id | Used for Twitter integration and sharing capabilities on social media. | 2 Years | Targeting |
4.10 Cookies set by Braze
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| ab._gd | Used to determine the root-level cookie domain which allows the SDK to work properly across subdomains. | 1 year | Targeting |
| ab.storage.sessionId | Used to store the session to enable the Braze services. | 1 year | Targeting |
| ab.storage.userId | Used to store a unique user id that enables the Braze services. | 1 year | Targeting |
4.11 Cookies set by hCaptcha
| Cookie Name | Purpose | Retention Period | Class |
|---|---|---|---|
| hmt_id | Used for strictly necessary anonymous service-related statistics, and for other technical purposes like assisting in accessibility support. | 30 days | Essential |
| session | Used for strictly necessary technical purposes: load balancing, routing. | Varies, up to 30 days | Essential |
| hc_accessibility | Used for strictly necessary technical purposes: enables Accessibility User use. | Varies, up to 30 days | Essential |
5. Cookie Settings
Some of these cookies are essential and we cannot provide our service to you without them, but there are others that can be turned off. Please note that turning off certain cookies will disable some of the features available to you through our websites. We cannot guarantee that your experience on our websites will be as good as it could otherwise be.
5.1 Cookie preferences
To change your cookie preferences, please click the button below.
5.2 Browser settings
You can also change your preferences by changing the settings in your browser. For more information on how to manage the most popular browsers, please see below:
If you want to change your settings at any time (for example, if you accept all cookies but later decide you do not want a certain type of cookie), you'll need to use your browser settings to remove any third party cookies dropped on your previous visit.
5.3 Third party cookies
In addition to managing cookies in your browser settings, you can also opt out of certain third party cookies. For example, we use Hotjar and Google Analytics to help us understand how users engage with our websites, compile reports and improve our services. The reports disclose website trends without identifying individual users. You can opt out of these cookies without affecting how you visit our websites.
For more information on Google Analytics, see here, and to opt out from being tracked by Google Analytics, see here. To learn more about Hotjar, see here, and to opt out from being tracked by Hotjar, see here.
6. Changes to this Policy
We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the "Last Updated" date at the top of this policy. If we make any material changes to the way we use cookies, we will take appropriate measures to notify you. We recommend that you check this page from time to time to inform yourself of any changes.
7. How to contact us
- Email:
- Kaleido: [email protected]
- Remove.bg: [email protected]
- Unscreen: [email protected]
- Designify: [email protected]
- Write:
Kaleido / Remove.bg / Unscreen / Designify
(Canva Austria GmbH)
Ungargasse 37/BT1/3.3
1030 Vienna
+43 720 230 340
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